Privacy policy

Last updated: March 11, 2026

Crochet By Pihu operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This store is owned and operated by Supti Karmakar, doing business as “Crochet By Pihu”. Crochet By Pihu is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, payment information, transaction details, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, add to cart, purchase, return or exchange.
  • Communications with us including customer support inquiries.
  • Device information including browser, IP address, network connection and identifiers.
  • Usage information including how you interact with or navigate the Services.

Personal Information Sources

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies and similar technologies when you use the Services.
  • From service providers who help us operate the store.
  • From partners or third parties.

How We Use Your Personal Information

  • Provide and improve the Services, including processing orders, payments, shipping and customer accounts.
  • Marketing and advertising, including sending promotional communications.
  • Security and fraud prevention to protect our services and customers.
  • Customer support and communication.
  • Legal compliance with applicable laws and regulations.

How We Disclose Personal Information

  • With Shopify and vendors that help operate our store.
  • With marketing partners for advertising and analytics.
  • With shipping providers to deliver your orders.
  • With affiliates within our business group.
  • When legally required to comply with law enforcement or legal processes.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and service providers located in other countries.

To learn more about how Shopify uses your data, visit: Shopify Consumer Privacy Policy

Third Party Websites

Our store may include links to third-party websites. We are not responsible for their privacy practices.

Children's Data

Our Services are not intended for children and we do not knowingly collect personal data from minors.

Security and Data Retention

We implement reasonable security measures to protect your information. However, no system is completely secure.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes and enforce policies.

Your Rights

  • Right to access personal information
  • Right to correct inaccurate data
  • Right to request deletion
  • Right to data portability
  • Right to opt out of marketing communications

International Transfers

Your information may be processed in countries outside your own as part of providing our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

Contact

If you have questions about this Privacy Policy or your personal information, please contact:

Supti Karmakar (doing business as Crochet By Pihu)
Email: crochetbypihu@gmail.com
West Krishnacharan Road
Opposite to Krishnacharan Patshala
Sukhdev Enclave, 2nd Floor, A3
Silchar, Assam 788005
India